From Voice of the Customer to Informed Action
Many companies think they understand the voice of their customers — until they lose them.
The truth is, surveys alone can't capture the nuance of what your customers really value. The gap between what you think you know about your customer and how your customer actually feels about your brand is costing you.
ElucidCX bridges the CX Perception Gap by turning real customer conversations into structured, strategic insight. We combine AI-powered analysis with the depth of human connection, giving you clear, actionable data.
Instead of guessing what your customers value, you'll know. And it will change everything.
How It Works
We believe in the power of conversations. We go beyond the limitations of survey data to uncover the kind of nuanced, actionable insight that comes from voice of the customer conversations. Our process distills the open-ended, raw feedback of your customers into clear, connected insights — fueling smarter innovation, accelerating go-to-market decisions, and sharpening marketing efforts. We know you're passionate about understanding your customers, and we are too.
Connect
We engage your customers in open, honest conversations that surface what they really think and feel about your brand.
Translate
Next, we use AI-powered reporting to turn raw feedback into clean, understandable sentiment analysis.
Drive
Your teams then use these insights to innovate with purpose, market with precision, and deliver experiences that build lasting customer relationships.
ElucidCX is built for decision-makers who are ready to truly know and serve their customers.
ElucidCX is best suited for companies offering high-consideration products or services. When your customer has a high-consideration decision, insight into values and pain points is vital.
We partner with:
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Customer Experience leaders who need to connect insights to action
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Marketing teams looking for authentic, customer-led messaging
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Innovation and product teams seeking direction grounded in real feedback
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Operations leaders aiming to improve service through customer clarity
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Executives and strategists who want to lead with confidence and alignment
Our Services
1
Voice of the Customer Conversations
After we get clear about your goals and challenges, we'll develop a shared set of questions to guide each customer conversation we conduct.
2
AI-Powered Insights
Our AI-powered technology transcribes and cleans each conversation, analyzes sentiment, and converts the dialogue into actionable insight.
3
Strategic Collaboration
We can partner with your internal teams to interpret the data and build effective strategies to make your CX world-class.
Ready to Serve Your Customers With Excellence?
Let’s explore how the real voice of your customers can drive smarter decisions for your team.
This free 30-minute Discovery Call is a chance to talk through your goals, your challenges, and discuss how ElucidCX might help. We would love to have a thoughtful conversation about what’s possible when you combine human connection with meaningful data.
Can you afford to keep guessing what your customers value?
Free Resource: Five CX Mistakes Conversations Can Fix
We're passionate about CX, so we've outlined five of the most common and costly mistakes businesses make when trying to understand their customers. This free resource will provide insight into how to avoid these mistakes so you can take your CX to the next level.